Privacy Policy

Effective Date: 15 September 2025
Company Name: SYR Mediaworks Private Limited
Email: support@syr.co.in

SYR Mediaworks Private Limited (“Company”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and protect personal data in compliance with applicable Indian laws including the Information Technology Act, 2000 and its associated rules such as the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules).

This policy applies to all clients, affiliates, partners, publishers, advertisers, website visitors, and any other users of our services.

1. Legal Basis for Collection & Processing

We collect and process your personal data on the basis of:

Your explicit consent
For contractual necessity
To comply with legal obligations
For legitimate business interests like fraud detection, campaign optimization, or reporting

2. Information We Collect

We may collect the following categories of information:

A. Personally Identifiable Information (PII)

Full Name
Mobile Number
Email Address
Company Name and Designation
Bank Details / UPI ID (for payouts if affiliate)
GST, PAN, Aadhaar (as per KYC norms)

B. Sensitive Personal Data or Information (SPDI)

Financial information such as bank account or payment instrument details
Authentication data (e.g., passwords, OTPs) – stored only as hashed/encrypted form

C. Device & Technical Information

IP address, browser type, device type
Cookies, tracking pixels, UTM tags
Location (Geo-IP based)
Session data, referral URLs

D. Campaign Data

Affiliate ID, Sub ID, source URL
Clicks, leads, conversion logs
Fraud scores, tracking IDs
Ad impression and engagement metrics

3. Purpose of Data Collection

Your data is used for:

Onboarding as a client or affiliate
Performance marketing campaign execution
Real-time click, lead, or conversion tracking
Fraud prevention, bot detection & compliance
Campaign analytics and reporting
Payout processing, invoicing, and taxation
Communication (email, SMS, WhatsApp, calls)
Legal and regulatory compliance

You provide explicit consent during signup, onboarding, or first interaction.
For affiliates, consent is obtained for sharing data with advertisers/platforms.
You can withdraw consent anytime by writing to us at support@syr.co.in.
Consent withdrawal may impact your ability to use our services.

5. Cookies, Pixels & Tracking Technologies

We use cookies, SDKs, tracking pixels, and third-party scripts (such as Google Analytics, Facebook Pixel, etc.) for:

Retargeting & remarketing
Affiliate tracking & attribution
Campaign performance analytics
Traffic segmentation & behavioral analytics

Note: You can disable cookies via browser settings, but some features may not work as expected.

We do NOT sell your personal data. We may share information with:

A. Third Parties & Vendors

Cloud storage, CRM, fraud detection services
Payment processors and banking partners
Affiliate platforms (Offer18, Trackier,in-house tracking platform, etc.)

B. Government Authorities

For legal compliance, audits, or investigations
Under court orders or statutory obligations

C. Advertisers or Affiliate Partners

As required for campaign validation or reconciliation
In a pseudonymized or anonymized format wherever possible

7. Data Retention Policy

Personal and campaign data is retained for a period required under Indian tax and IT laws (typically 5–7 years).
You may request deletion of your data, subject to regulatory requirements.
Expired or irrelevant data is anonymized or securely destroyed.

8. Data Security Measures

We implement Reasonable Security Practices as defined under the SPDI Rules, including:

SSL encryption for data transmission
Two-factor authentication for dashboard access
Role-based access control (RBAC)
Regular vulnerability testing
Encrypted storage of sensitive data
Periodic access log reviews
Physical office security for stored devices

In the event of any data breach, we shall notify affected parties and relevant authorities within the legally mandated timelines.

9. Cross-Border Data Transfer

Currently, all data is stored on servers within India,
Cross-border transfers, if any, shall only occur with your explicit consent or under lawful contract terms.

10. Your Rights (Under Indian Law)

As a data subject, you have the right to:

Access your personal data
Request correction or updates
Withdraw consent
Request data portability
Lodge a complaint with the Data Protection Authority (when active under DPDP Act)

To exercise these rights, write to: support@syr.co.in

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

12. Grievance Redressal

As per IT Rules, 2011, the Grievance Officer for SYR Mediaworks is:

Name: Yash Manjhi
Email: support@syr.co.in
Contact Number: +91 7610512615
Address: WARN NO 2 PRITHVIPUR NIWARI MADHYA PRADESH INDIA 472338

We aim to address all complaints within 15 business days.

13. Updates to this Privacy Policy

We reserve the right to update this policy from time to time to reflect changes in technology, law, or business processes. You will be notified via email or website notice when material changes are made.

Last updated on: 15 September 2025

14. Governing Law & Jurisdiction

This policy and any dispute arising under it shall be governed by and construed in accordance with the laws of India. Jurisdiction lies exclusively with the courts of Gwalior.

🔒 SYR Mediaworks Private Limited remains fully committed to safeguarding your data privacy and maintaining the highest standards of data ethics and legal compliance.

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